RFB for Five9 Cloud Contact Center Services

• staffing
• it-services
• construction

Source: Socrata · indexed 7 hours ago

<p>MetroPlus is seeking qualified sellers/resellers capable of providing the required Five9 licensing and associated support services.</p><p><br>MetroPlus will leverage its existing strategic relationship with Five9 and build upon its current Intelligent Virtual Agent (IVA) investment to create a more integrated and cloud-based customer engagement environment. The target solution consists of the Five9 Virtual Contact Center platform, including bundled licensing and required add-on functionality for Verint Workforce Management (WFM) integration.</p><p><br>MetroPlus seeks a best-value solution that combines competitive pricing with proven Five9 expertise, strong service delivery capabilities, and innovative approaches that support long-term business and operational objectives.</p>

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