Request for Proposal for Call Center Services

San Mateo County Aging and Disability Services (ADS) is soliciting proposals from qualified firms to provide call center services in support of ADS operations. The selected contractor shall provide professional, responsive, and reliable call center services for inbound and outbound communications, including after-hours, weekend, holiday, and business hour overflow coverage, as required by the County. The contractor shall ensure service continuity, accurate message intake and relay, and compliance with all applicable legal and operational requirements.